Client Rights Created
It is important to us that while you are enrolled Westside Treatment, LLC (DBA: Totality Treatment Center and The Heights Treatment – CA) – you are aware of your rights. If you have any questions about the following information, please do not hesitate to reach out to the Client Services Representative or any staff member.
Westside Treatment, LLC (DBA: Totality Treatment Center and The Heights Treatment – CA) client, you have a right to:
1. Confidentiality as provided for in Title 42, Code of Federal Regulations, Part2.
2. Be accorded dignity in contact with staff, volunteers, board members and other persons.
3. Be accorded safe, healthful and comfortable accommodations to meet your needs.
4. Be free from verbal, emotional, physical abuse and/or inappropriate sexual behavior, neglect, exploitation or harassment.
5. Be informed by the program of the procedures to file a grievance or appeal discharge.
6. Be free from discrimination based on ethnic group identification, religion, age, sex, disability, economic status, educational background, ancestry, national origin, sexual orientation, disability, medical condition, marital status, registered domestic partner status, or the source of payment for care.
7. Be accorded access to your file.
8. Receive information about your treatment plan. You have the right to effective communication and to participate in the development and implementation of your plan of care.
9. Request or refuse treatment. You have the right to leave the program even against the advice of members of the clinical staff.
10. Reasonable responses to any reasonable requests made for service.
11. Be free from restraints and seclusion of any form used as a means of coercion, discipline, convenience or retaliation by staff.
12. Reasonable continuity of care and to know in advance the time and location of appointments as well as the identity of the person providing the care.
13. Know which program rules apply to you while admitted to the program.
14. Examine and receive an explanation of the bill regardless of the source of payment.
15. If you want to file a grievance with this program, you may do so contacting the Client Services Representative or your Primary Therapist who will review each grievance and provide you with a response within five days.
16. In accordance with Title 9, Chapter 5, Section 10543(a), of the California Code of Regulations, any individual may request an inspection of an alcoholism or drug abuse recovery or treatment facility.
Complaints should be directed to: Department of Health Care Services Licensing and Certification Branch, MS 2600 PO Box 997413, Sacramento, CA 95899-7413 Attention: Complaint Coordinator (916) 324-4505 FAX (916) 322-2658 TDD: (916) 445-1942